FAQ

Creating your Suprabets Casino account is a straightforward process that takes just a few minutes. Simply click the "Sign Up" button on our homepage and provide basic information including your name, email address, date of birth, and preferred currency. You'll need to be at least 18 years old and located in a jurisdiction where online gaming is legal. After submitting your registration details, you'll receive a confirmation email to verify your account. Click the verification link to activate your account and gain full access to our gaming platform. During registration, you can also set deposit limits and other responsible gaming controls to help manage your gaming experience from the start. Once your account is active, you can immediately make your first deposit and claim your welcome bonus. We recommend completing your profile information and reviewing our terms and conditions to ensure you understand all platform features and policies before you begin playing.

Our welcome package offers new players up to $1,500 plus 50 free spins on Starburst, spread across your first three deposits. Your initial deposit receives a 100% match up to $500, while your second and third deposits each receive smaller percentage matches to complete the full bonus amount. To claim your welcome bonus, simply make a minimum deposit of $20 after creating your account. The bonus funds are automatically credited to your account, and the free spins are typically available within minutes of your deposit being processed. These spins are specifically for Starburst and must be used within seven days of being awarded. The welcome bonus comes with a 30x wagering requirement on both the deposit and bonus amounts. This means you'll need to wager 30 times the combined total before you can withdraw any winnings from the bonus funds. Only slot games contribute 100% toward meeting these requirements, while table games and live dealer games contribute at reduced rates.

Currently, Suprabets Casino does not offer a traditional no deposit bonus for new players. However, we occasionally run special promotional campaigns that may include free spins or small bonus amounts without requiring an initial deposit. These promotions are typically announced through email newsletters and our social media channels. Instead of a no deposit bonus, we focus on providing exceptional value through our generous welcome package and ongoing promotional offers. Our weekly cashback program and regular free spin promotions provide ongoing value that often exceeds what you'd receive from a standard no deposit offer. For the most current information about any special no deposit promotions, we recommend subscribing to our newsletter and following our social media accounts. We also suggest checking our promotions page regularly, as bonus offers and promotional campaigns are updated frequently based on seasonal events and special occasions.

Suprabets Casino supports a comprehensive range of payment methods to accommodate players from different regions and with varying preferences. For deposits, you can use traditional options like Visa and MasterCard, popular e-wallets including Skrill, Neteller, and ecoPayz, and modern cryptocurrency options such as Bitcoin, Ethereum, and Litecoin. Minimum deposit amounts vary by payment method but typically start at $20 for most options. Deposits are usually processed instantly, allowing you to start playing immediately after funding your account. We don't charge fees for most deposit methods, though your bank or payment provider may apply their own charges. Withdrawal processing times depend on your chosen method. E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 3-5 business days. Cryptocurrency withdrawals are usually the fastest option, often completed within a few hours. All withdrawal requests are subject to our standard verification procedures to ensure account security and regulatory compliance.

Wagering requirements represent the number of times you must play through bonus funds before you can withdraw any associated winnings. At Suprabets Casino, most bonuses carry a 30x wagering requirement, meaning you need to wager 30 times the bonus amount (and sometimes the deposit amount) before withdrawal is possible. Different game types contribute differently toward meeting wagering requirements. Slot games typically contribute 100% of each bet, while table games like blackjack and roulette may contribute only 10-20%. Live dealer games often have even lower contribution rates, so it's important to check the specific terms for each bonus before you start playing. To track your progress toward meeting wagering requirements, check your account's bonus section where you'll find a real-time tracker showing how much you've wagered and how much remains. Remember that you typically have a limited time period to meet these requirements, usually between 7-30 days depending on the specific bonus terms.

Suprabets Casino offers a fully optimized mobile experience that works seamlessly across all modern smartphones and tablets. You don't need to download a separate app – simply visit our website through your mobile browser to access the complete casino experience with responsive design that adapts to your screen size. All popular games are available on mobile, including slots from top providers like NetEnt, Pragmatic Play, and Evolution Gaming. The mobile platform maintains the same high-quality graphics and smooth gameplay you'd expect from the desktop version, with touch-optimized controls that make spinning reels and placing bets intuitive and enjoyable. Mobile players can access all the same features available on desktop, including account management, deposits and withdrawals, bonus claims, and customer support. The mobile interface is designed for easy navigation, with quick access to your favorite games and account information through a streamlined menu system.

Our game library features over 1,000 titles from industry-leading software providers including NetEnt, Pragmatic Play, Evolution Gaming, and Betsoft. You'll find an extensive selection of slot games ranging from classic three-reel machines to modern video slots with innovative features and progressive jackpots. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker, along with specialty games like craps and video poker. Our live dealer section, powered by Evolution Gaming and Ezugi, provides an authentic casino atmosphere with real dealers streaming in high definition from professional studios. New games are added regularly to keep our selection fresh and exciting. You can filter games by provider, type, or popularity to quickly find titles that match your preferences. Each game includes detailed information about rules, payouts, and special features to help you make informed choices about where to spend your gaming time.

Suprabets Casino operates under proper gaming licenses that ensure fair play, secure transactions, and responsible gaming practices. Our licensing jurisdictions require regular audits of our random number generators and payout percentages to verify that all games operate fairly and transparently. We comply with strict anti-money laundering regulations and maintain segregated player funds to ensure your deposits are always protected. Our commitment to regulatory compliance means you can trust that your personal information is handled securely and that all gaming outcomes are determined by certified random number generation systems. Regular third-party audits verify our compliance with industry standards for data protection, fair gaming, and responsible gambling practices. These audits are conducted by recognized testing agencies that specialize in online gaming regulation and certification.

Account verification is a standard security measure required by gaming regulations to prevent fraud and ensure responsible gambling. You'll typically need to verify your identity within 72 hours of your first withdrawal request, though we may request verification earlier in some cases. The verification process requires submitting clear photos or scans of government-issued identification, proof of address (such as a utility bill dated within the last 90 days), and copies of any payment methods used for deposits. All documents must be current and clearly show your name and address matching your account information. Most verification requests are processed within 24-48 hours during business days. Our security team may occasionally request additional documentation if initial submissions are unclear or if additional verification is required based on your gaming activity or withdrawal amounts.

If you experience technical issues while playing, our support team is available 24/7 through live chat and email at info@suprabets.com. For immediate assistance with login problems, game loading issues, or payment concerns, live chat typically provides the fastest response times. Common technical issues often have simple solutions that you can try before contacting support. These include clearing your browser cache, ensuring you have a stable internet connection, and checking that your browser is updated to the latest version. Many display issues resolve quickly by refreshing your browser or switching to a different browser entirely. For mobile users experiencing problems, try closing and reopening your browser app or switching between WiFi and mobile data connections. If problems persist, our technical support team can provide step-by-step troubleshooting guidance specific to your device and browser combination.

Suprabets Casino is committed to promoting responsible gaming through various tools and resources designed to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits directly in your account settings, and these limits can be decreased immediately or increased after a cooling-off period. Session time limits and loss limits are also available to help you manage your gaming sessions effectively. If you need a break from gaming, you can request a temporary account suspension for periods ranging from 24 hours to several months. For more serious concerns, permanent self-exclusion options are available. We provide links to professional gambling support organizations and encourage players to seek help if gaming becomes problematic. Our customer support team is trained to recognize signs of problem gambling and can provide information about additional resources and support options available in your jurisdiction.